Medical Billing Specialist + Receptionist
Job Description
Are you a versatile healthcare professional who can effortlessly balance the precision of medical billing with the warmth of a welcoming receptionist?
As our Medical Billing Specialist + Receptionist, you’re the first friendly face our patients see when they walk through our doors. Plus, you’re also responsible for ensuring the financial health of our practice. It’s a unique role that calls for a skillful blend of meticulous billing and a genuinely friendly demeanor.
In this position, excellent communication skills are a must. You’ll be interacting with our patients face-to-face, over email, and on the phone, so clear, persuasive, and warm communication is key. Your compassion will shine through as you support our patients on their journey to building their families.
Above all, you need to genuinely enjoy working with people. We’re a small yet powerful team built on collaboration, and this role embodies that spirit. Together, we’re committed to elevating our practice, breaking down fertility barriers, and delivering incredible results for our patients.
Feeling excited and motivated? Then you’re exactly the kind of candidate we’re eager to meet!
What You’ll Do
Billing Specialist
- Collect payment from patients.
- Send invoices, follow up, and ensure patients are making payments.
- Identify and correct coding errors and discrepancies if labs aren’t ordered correctly.
- Send invoices to patients for labs.
- Communicate fees to patients in advance of their appointments.
- Maintain compliance with healthcare regulations, such as HIPAA.
- Answer patient questions about fees and provide clarity.
- Collaborate with our Billing Lead to resolve issues and keep our finances strong.
- Actively look for ways to make our billing process more efficient and effective.
Receptionist
- Greet and room patients with a warm and professional demeanor.
- Keep our team informed of incoming patients and visitors via our internal chat channel.
- Efficiently schedule appointments and reschedule as needed.
- Address patient inquiries, ensuring they feel welcomed and valued.
- Ensure the waiting area is organized and clean, with a sufficient supply of water and snacks.
- Manage incoming calls, screen, take messages, and direct callers appropriately.
What You Bring
- Ability to adapt in a fast-paced, growing environment.
- 3+ years of relevant experience in both receptionist and medical billing roles (or equivalent).
- Certification as a Medical Assistant and experience with an EMR system.
- Excellent written and verbal communication skills — you communicate clearly and warmly.
- Proactive with an unshakable ability to stay focused without constant supervision.
- A growth-mindset and passion for optimizing your tasks.
- Strong attention to detail.
- Excellent problem-solving and critical-thinking skills.
- Commitment to continuously learning, improving, and refining your skills.
- You’re a team player. The phrase “That’s not my job” is not in your vocabulary, instead you’re always ready to ask, “How can I help?” and jump in.
- You care deeply about your work, team members, and the well-being of the company.
- You want to make an impact — finding ways to add value, improve efficiencies, and provide excellent patient care.
The Details
- You’ll work 35+ hours a week during our operating hours, including 8-hour shifts and weekends as needed. Our office hours are from Mon-Fri, 7:30am-4pm, and Sat-Sun from 8am-11am.
- This is an in-office position at our San Ramon location (94583), so a reliable commute is a must.
- Compensation ranges from $22 – $27 per hour, with opportunities for advancement.
- Paid health, dental, and vision insurance, sick time, PTO, and a 401(k).
Not Mandatory, But a Plus
- Experience working in the fertility field and/or women’s health
- BLS Certification
About the Egg Whisperer
The Egg Whisperer Inc. is a global fertility brand with a private practice in San Ramon, CA, founded by Dr. Aimee Eyvazzadeh, one of the world’s most sought-after fertility doctors and experts. Our mission is to provide accessible fertility guidance with love and positivity. We do this through various channels, including our podcast The Egg Whisperer Show, fertility classes and events, and our private practice.
We hire individuals who are motivated by our mission. We firmly believe that operational excellence is the driving force behind our success. That’s why we seek out team members who are positive go-getters, always on the lookout for opportunities to add value, enhance their work, streamline processes, and lift others up.
Last Words
We don’t just work hard; we work smart. It’s not every day you find a private practice serving up to 35 patients daily. We’re searching for someone who’s ready to step onto the field, pick up the ball, and run with it.
Fertility patients come to Dr. Aimee from all corners of the country, and it’s our responsibility to ensure they receive the care they need and deserve. We’re passionate and committed to making a difference. However, we can’t do it alone. We’re on the hunt for like-minded team members to join us on our journey. The job comes with a lot of responsibilities, and it also brings a ton of opportunities and even more fulfillment.
How to Apply
Did this job description spark a little fire and give you goosebumps? If so, we would love for you to apply below! We’ll get back to you within 5 days.
Please DO NOT CALL regarding this position. We do not review any applicants or provide status over the phone. Thank you for your understanding.